Refund policy

At Sumitium, we strive to provide you with high-quality products and excellent customer service. We understand that there may be instances where you may need to request a refund for your purchase. This refund policy outlines the guidelines and procedures for refund requests. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds:

    • To be eligible for a refund, you must meet the following conditions: a. Your refund request must be made within 30 days of receiving the product. b. The product must be unused, in its original packaging, and in the same condition as when you received it. c. The product must be eligible for return as per the criteria mentioned in the "Returns" section of our policy. d. Proof of purchase, such as the order number or receipt, must be provided.

  2. Non-Refundable Items:

    • Certain items are exempt from being refunded. These include: a. Perishable goods, such as food, flowers, or personalized items that cannot be resold. b. Gift cards, downloadable software, or digital products. c. Health and personal care items for reasons of hygiene and safety.

  3. Returns:

    • If you wish to return a product, please refer to our "Returns" policy for detailed instructions on the return process, including how to obtain a Return Merchandise Authorization (RMA) if required.

  4. Refund Process:

    • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
    • If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a reasonable period.
    • Please note that the time taken for the refund to reflect on your account may vary depending on your payment provider.

  5. Late or Missing Refunds:

    • If you haven't received your refund within the expected timeframe, please follow these steps: a. Check your bank account or credit card statement again to ensure the refund has not been processed. b. Contact your payment provider as processing times may vary and they may have additional information. c. If you have taken these steps and still have not received your refund, please contact our customer support team for assistance.

  6. Damaged or Defective Products:

    • In the event that you receive a damaged or defective product, please contact our customer support team immediately. We may require photographic evidence or other documentation to assess the issue.
    • We will work with you to provide a suitable solution, which may include a replacement, repair, refund, or store credit, depending on the circumstances.

  7. Shipping Costs:

    • Shipping costs associated with the original purchase and return of the product are generally non-refundable, unless the return is due to our error or a defective item.
    • If a refund is issued, it will typically exclude the original shipping charges, unless otherwise determined by us.

  8. Changes to the Refund Policy:

    • We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any further questions or require assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience at Sumitium.

Thank you for choosing our dropshipping store. We appreciate your business and strive to provide you with a positive and hassle-free shopping experience.